Support team workspace

SUPPORT COCKPIT

A helping hand.
A shared view.

View-only support

REMOTE SUPPORT

Support cockpit

Connect with the person behind the support code.

Screen sharing · view only

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WELCOME TO YOUR WORKSPACE

Support starts here.

Sign in with your support account.

UsernamePassword

Sign in with Microsoft 365

For the pixolo support team. Screen sharing starts only after a request is accepted.

REQUEST QUEUE

Support requests

0 requests

Find a support code

Updates automatically

Support code / requestCloudRequestedStatusActions

☷

No waiting requests.

New support requests appear here automatically.
Keep the caller on the phone while you connect.

No request matches this code.

Match the full six-digit code with your caller before accepting.

A SIMPLE CONNECTION

From a code
to a shared view.

1
Ask the caller for their six-digit support code.
2
Find the request and accept it when you are ready.
3
The app starts sharing automatically. Guide the caller by phone.

SELECTED REQUEST

Request details

Cloud
Status
Requested
Time remaining

You guide. The caller stays in control.

You can view the shared app screen. You cannot control the phone, camera or microphone.

Device viewView only · no remote control

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Waiting for the shared screen

Connecting…

Video display size

YOUR SUPPORT SESSION

Cloud
Connection: Connecting
Time remaining
Video: Not received yet
Quality: Measuring…

Continue or hand over

Leaving the viewer keeps this request assigned to you. Release it to let another agent continue.

Ending stops support for everyone.

The caller stays in control.

Only the shared app screen is visible. Inputs on the device are not possible.